RVR-FB-107

1. Issue Summary
   • Error Code: RVR-FB-107
   • Data Connector: Facebook
   • Error Description: REPORT_VALIDATION
   • Diagnosis: This error typically occurs when there is an issue with the report request validation in the Facebook data connector within the Rivery platform.

• Additional context: The error might be related to incorrect report configurations, unavailable Facebook pages, permission issues, or incorrect report parameters.

2. Action Steps:
   • Check Connection: Ensure the Facebook connection in Rivery is correctly set up and authenticated.
     • Go to your Rivery Facebook connection settings and re-authenticate the connection. Use the "Test Connection" function to verify successful connectivity.
   • Verify Permissions: Ensure the user account connected to Facebook has the necessary permissions on the Facebook pages and insights you're attempting to fetch.
   • Report Parameters: Verify that the parameters set for the report (such as time period, metrics, and pages) are correct and that the Facebook pages are accessible.
   • Facebook API Limitations: Check if there are any known issues or limitations with the Facebook API that might affect data retrieval.
   • Documentation and Settings: Follow through Rivery's official guide on setting up and troubleshooting Facebook connections to ensure all settings comply with requirements.

3 External References:

• Rivery Documentation on Facebook Social
• Facebook Permissions Guide

If the issue persists or you need further assistance, please open a ticket with Rivery support.