RVR-FB-108

1. Issue Summary

   • The error code RVR-FB-108 indicates a BAD_CONFIGURATION_ACCOUNT_LEVEL issue with the Facebook data connector in Rivery. This issue often arises due to incorrect configurations at the account level, which might be related to permissions or connection issues between Rivery and Facebook.

2. Action Steps:

   • Refresh the Rivery Page: Sometimes, refreshing the browser page can resolve temporary issues.
   • Test Connection: Ensure that the connection to Facebook is established correctly. Use the "Test Connection" feature in Rivery to verify this.
   • Verify Permissions: The user who authenticated the connection in Rivery must have the necessary permissions on the related Facebook accounts or pages. It is recommended to use a user with admin permissions.
   • Reauthenticate the Connection: If issues persist, remove the existing connection and reauthorize the connection in Rivery. Make sure to save the new connection and test it again.
   • Check Facebook Integration Settings: Navigate to Facebook's business integrations settings to ensure the Rivery app is properly configured. Remove the app and then re-add it if necessary to reset permissions.

3 External References:

• For additional help with Facebook data connectors, refer to the official Rivery documentation on setting up Facebook connections: Rivery Facebook Connection Guide.
• Facebook documentation can also provide guidance on managing applications and permissions: Facebook Business Integrations.

If the issue persists or you need further assistance, please open a ticket with Rivery support.