RVR-FB-109

1. Issue Summary

The error you are facing, REQUEST_FAILURE_GENERAL Error Code: RVR-FB-109, is related to the Facebook data connector in Rivery. This error typically arises when there is a general failure in making requests to Facebook's API, potentially due to several reasons such as authentication issues, API rate limits, network issues, or incorrect API request parameters.

2. Action Steps

To resolve the REQUEST_FAILURE_GENERAL Error Code: RVR-FB-109, follow these steps:

1. Refresh the Rivery Platform:

   • Begin by refreshing your Rivery page to ensure that any temporary glitches are resolved.

2. Verify Connection:

   • Ensure that the Facebook connection in Rivery passes the test connection method successfully. This includes checking that the tokens or credentials used are correct and have not expired.

3. Check Permissions:

   • Make sure that the user who authenticated the connection in Rivery has the necessary permissions on the Facebook pages or assets you are trying to access. Having admin permissions is recommended.

4. Re-authenticate:

   • Try re-authenticating the connection in Rivery. Sometimes, tokens or permissions may have been updated, or there might be changes in Facebook's API requirements.

5. Consult Facebook's API Documentation:

   • Check for any recent changes or updates in Facebook's API that could impact your data extraction. Ensure that your API requests comply with Facebook’s current specifications and quotas.

3. External References

• Rivery Documentation on integrating with Facebook: Rivery Facebook Integration Guide
• Facebook Graph API Reference: Facebook Developers API Reference

If the issue persists or you need further assistance, please open a ticket with Rivery support.