RVR-FB-110

1. Issue Summary

• Error Code: RVR-FB-110
• Error Description: REQUEST_FAILURE
• Data Connector: Facebook

The error code RVR-FB-110 indicates a request failure when using the Facebook data connector on the Rivery platform. This often pertains to general issues in establishing a proper connection or permission setup between Facebook and Rivery.

2. Action Steps:

To resolve the error, follow these recommended steps based on typical issues that cause the REQUEST_FAILURE with the Facebook connector:

1. Refresh the Connection:

   • Re-authenticate the Facebook connection within Rivery. This involves reconnecting and verifying that your login credentials and tokens are valid.

2. Verify Permissions:

   • Ensure that the Facebook account you are using has adequate permissions. Specifically, the account should have at least admin access to the pages or properties you wish to extract data from. Limited permissions often cause such errors.

3. Test the Connection:

   • Use the Test Connection feature in Rivery to check if the Facebook connection is properly established. Ensure that the test passes; if it doesn't, it might indicate incorrect credentials or inadequate permissions.

4. Check for API Limits:

   • Ensure that you are not hitting any Facebook API request limits which might cause an interruption in the connectivity. Request limits can differ depending on your app's access level and Facebook's policy.

5. Inspect Facebook Integration Settings:

   • Go into Facebook's Business Integration settings to review apps connected to your account. Here, you should ensure that Rivery is properly listed and authorized.

6. Review Facebook Logs:

   • Check logs available in Facebook for any alerts or issues that might indicate what went wrong during your API requests.

3. External References:

• Rivery Documentation on Facebook Integration
• Facebook API Documentation

By following these steps, you should be able to resolve the error code RVR-FB-110. If the issue persists or you need further assistance, please open a ticket with Rivery support.