RVR-FB-116

1. Issue Summary

   • The error code RVR-FB-116 and the associated description MULTI_PROCESS_ERROR typically indicate a concurrency issue within Rivery when accessing the Facebook data connector. This error occurs when multiple simultaneous requests or processes interfere with each other, leading to a conflict.

2. Action Steps:

   • Check Facebook API access and permissions: Ensure that the Facebook account associated with Rivery has the necessary permissions enabled to access the data. Verify that these permissions are not being blocked or have not expired.
   • Review your River configuration: Determine if multiple rivers are accessing the same data simultaneously. If so, schedule them to run at different times to avoid overlapping.
   • Use correct connection settings: Confirm that your Facebook token and API connection settings in Rivery are correctly configured and validated. Re-authenticate if needed.
   • Verify Rivery multi-action setup: If you are using a multi-action in Rivery, ensure that all steps within it are correctly sequenced and that variables are properly passed between actions. Misconfiguration in these steps can lead to errors.
   • Reduce API call frequency: If your configuration includes frequent API calls, consider reducing the frequency or batching requests to prevent overloading the Facebook API.

3. External References:

   • For more information about setting up Facebook connections in Rivery, visit the Rivery documentation on Facebook Ads.
   • Facebook API rate limit guidelines can be reviewed in the Facebook Developer Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.