RVR-FB-117

1. Issue Summary

   • The error code RVR-FB-117 with the description MAX_RETRIES for the Facebook data connector suggests that the maximum number of retry attempts has been reached without a successful connection. This issue often occurs due to persistent connectivity problems, possibly related to API limits or network issues. This can happen if the Rivery platform continues to encounter issues when trying to connect to Facebook's API after several attempts.

2. Action Steps:

   • Check API Limits: Ensure that the API rate limits for your Facebook account have not been exceeded. Exceeding rate limits can cause the connection attempts to fail repeatedly.
   • Connection Validation: Test your Facebook connection in Rivery to make sure that login credentials and permissions are set properly. Ensure that the user associated with the connection has sufficient permissions and is authorized to access the required resources.
   • Regenerate Tokens: If there are issues with tokens (such as expiration), try regenerating the access tokens associated with the Facebook connection and updating them in Rivery.
   • Network Check: Verify network connectivity to ensure there are no underlying network issues causing disruptions in connecting to Facebook's API.
   • Retry Strategy: If applicable, adjust the retry strategy settings in Rivery to prevent rapid retry attempts or to increase the time between retries.

3. External Reference:

   • Facebook Developer Documentation: API Rate Limits.

If the issue persists or you need further assistance, please open a ticket with Rivery support.