RVR-FB-118

1. Issue Summary

   • Error Code: RVR-FB-118
   • Data Connector: Facebook
   • Error Description: JSON_ERROR
   • Initial Diagnosis: This error typically indicates a problem with the JSON data being processed through the Facebook connector in Rivery. It may relate to malformed JSON or an issue with the API response from Facebook.

2. Action Steps:

   • Ensure JSON Structure: Verify that any custom JSON you are using is correctly formatted. Use a JSON validator to check for errors.
   • Check API Response: If the error occurs while receiving data from Facebook, inspect the API response (if possible) to ensure it contains valid JSON. You might have to use logging functions to capture the API response for review.
   • Reconnect Facebook Account: Sometimes issues can be resolved by re-authenticating the Facebook connection in Rivery. Navigate to your connection settings in Rivery and opt to reconnect or re-authenticate.
   • Review Permission Levels: Ensure that the user account used for the connection has the necessary permissions for accessing the data. Issues can arise if proper permissions are not granted.
   • Test Connection: After making changes such as re-authenticating, use the "Test Connection" option in Rivery to ensure it is successful.
   • Consult the Facebook API Documentation: Check the Facebook API documentation for any current issues or changes that might affect data retrieval.

3. External References:

   • Facebook API Documentation
   • Rivery Documentation on Facebook Integration

If the issue persists or you need further assistance, please open a ticket with Rivery support.