RVR-FB-120

1. Issue Summary

   • The error code "RVR-FB-120" related to Facebook data connector in Rivery indicates an issue that is not explicitly detailed in the documentation. A probable cause could be related to authentication or permissions problems typically encountered with Facebook API integrations. An initial diagnosis suggests checking for connectivity issues, permissions, and possibly re-authenticating the Facebook connection in Rivery.

2. Action Steps:

   • Refresh the Rivery page: This simple step can sometimes resolve issues related to temporary session problems.
   • Check Connection: Verify that your Facebook connection is successfully established by using the "Test Connection" feature in Rivery.
   • Permissions Check: Ensure the Facebook account has the necessary permissions. The user authenticated with Rivery should preferably have admin rights on the Facebook page. If permissions are set to analyst level, certain data might not be accessible.
   • Re-authenticate: If permission levels are correct yet the error persists, re-authenticate the connection in Rivery. Ensure that this process includes appropriate scopes and access approvals.
   • Review Rivery Documentation: For further specifics on connectivity troubleshooting, refer to the Rivery documentation for Facebook ads connection and setup.

3. External References:

   • Rivery Facebook Ads Connection Documentation: Ensure comprehensive understanding of setting up Facebook Ads connection with Rivery.
   • Facebook Help Center: Visit for specifics on Facebook permissions and account settings.

If the issue persists or you need further assistance, please open a ticket with Rivery support.