RVR-FB-124

1. Issue Summary

   • The error code RVR-FB-124 with the message "NO_DATA" usually indicates that there is an issue with retrieving data from Facebook using the Rivery platform. This often occurs when the API call does not return any data due to configuration issues or access rights.

2. Action Steps:

   • Verify the connection to Facebook. Ensure that the Facebook connection in Rivery is active and that it has been authenticated with the correct credentials.
   • Check the permissions of the connected Facebook account. The account must have sufficient permissions, such as manage_pages or read_insights, depending on the data being pulled.
   • Make sure that the data source specified in the river configuration is correct and that there is data available for the specified period or condition.
   • If connecting to specific Facebook pages or ad accounts, ensure that the pages or accounts are not restricted and that you have the necessary roles to access them.
   • If issues persist, try re-authenticating the Facebook connection in Rivery. This can be done by removing the connection and reconnecting it, making sure to allow necessary permissions during the process.

3. External References:

   • For more detailed instructions on Facebook connector setup and troubleshooting, refer to the Rivery documentation: Facebook Connector Guide
   • Additional insights can also be found in Facebook's official developer documentation: Facebook Graph API

If the issue persists or you need further assistance, please open a ticket with Rivery support.