RVR-FB-126

1. Issue Summary

   • The error code RVR-FB-126: REQUEST_FAILURE_WITHOUT_ACCOUNT typically indicates an issue related to authentication or permissions when trying to connect Rivery with a Facebook account. This error suggests that the request to the Facebook API was made without the proper account credentials or access permissions. Initially, this might be due to incorrect login, insufficient permissions on Facebook, or an expired connection token.

2. Action Steps:

   1. Refresh the Rivery Page:

      • Refresh your browser window containing Rivery to ensure that all settings are updated.

   2. Test Connection:

      • Verify the Facebook connection in Rivery by using the "Test connection" feature to ensure the connection is still valid.

   3. Check Permissions:

      • Ensure that the Facebook user account used in Rivery has the necessary permissions on the Facebook pages you are trying to access. Ideally, the user should have admin permissions to avoid common issues.

   4. Re-authenticate Connection:

      • If the connection does not pass the test, re-authenticate the Facebook connection in Rivery. This may involve signing in again and ensuring that all necessary permissions are granted.

   5. Enable Pop-ups:

      • Make sure your browser allows pop-ups from Rivery. If blocked, enable pop-ups to complete the authentication process.

3. External Reference:

   • For further details on Facebook and Rivery integration, you may refer to Rivery's official documentation: Facebook Social Connection.

If the issue persists or you need further assistance, please open a ticket with Rivery support.