RVR-FB-127

1. Issue Summary

The error code RVR-FB-127, described as FACEBOOK_MISSING_PERMISSION_WITH_ACCOUNT, relates to the Facebook data connector in Rivery. It indicates that there are missing permissions on the Facebook or Instagram account connected through Rivery, which prevents access to certain data. This error typically arises when the user who is trying to fetch data does not have the necessary permissions on the Facebook or Instagram account pages.

2. Action Steps

Here are the steps you can take to resolve the issue:

1. Refresh Connection:

   • Refresh the Rivery page and attempt to pull accounts again to see if the issue resolves itself.

2. Test and Verify Connection:

   • Ensure that your Facebook connection in Rivery passes the test connection method successfully.

3. Review User Permissions:

   • Verify that the user authenticated with Rivery has admin permissions on the connected Facebook pages or Instagram business accounts. Users with only analyst permissions sometimes cannot access the Facebook API correctly.

4. Reauthenticate Connection:

   • Try reauthenticating the connection. Go to your Rivery connections and remove, then re-add the Facebook connection.
   • Ensure the user account has the required permissions during the reauthentication process.

5. Verify Facebook-Instagram Link:

   • Confirm that the Instagram account is connected to a Facebook page and the user has sufficient permissions to access the required data.

6. Revise Facebook App Permissions:

   • If the error persists, check the permissions granted to the Rivery app within Facebook. Navigate to the Facebook Business Integrations settings, ensure Rivery is listed, and confirm that the necessary data permissions are enabled.

3. External References

• Facebook Rivery Documentation for comprehensive setup instructions.
• Facebook Help Center for managing app permissions and user roles on pages.

If the issue persists or you need further assistance, please open a ticket with Rivery support.