RVR-FB-128

1. Issue Summary

   • Error: NONEXISTING_FIELD_WITH_ACCOUNT
   • Error Code: RVR-FB-128
   • Data Connector: Facebook

   The error occurs when a specified field does not exist within the connected Facebook account data. This can happen due to changes in the Facebook API or incorrect field names being requested.

   From the provided context and documentation references, it's possible that this issue is related to deprecated fields or changes in API versions that affect field availability in reports or data retrieval methods.

2. Action Steps:

   • Step 1: Verify Field Availability

     • Check the Facebook API documentation to ensure the field you are trying to access still exists. Fields often get deprecated and replaced with new ones.
     • Look for any announcements or upgrades that might have deprecated the field you are using.

   • Step 2: Update Your Rivery Mapping

     • Access your Rivery configuration and update the field mapping. Remove or replace deprecated fields with current ones available in the Facebook API.

   • Step 3: Re-authenticate and Check Permissions

     • Ensure the user account connected to Rivery has all necessary permissions to access the required data. Re-authenticate the connection in Rivery if permissions have been updated.

   • Step 4: Refresh Token and Test Connection

     • Refresh the token associated with your Facebook connection in Rivery and use the 'Test Connection' feature to validate access.

3. External References:

   • Rivery Documentation on Facebook Ads Connector
   • Facebook API Reference for Marketing API

If the issue persists or you need further assistance, please open a ticket with Rivery support.