RVR-FBS-001

1. Issue Summary

   • Error Code: RVR-FBS-001
   • Data Connector: FacebookSocial
   • Error Description: The error indicates a failure to retrieve data from a selected Facebook page. This could be due to several reasons such as permission issues, API limits, or problems with the connection configuration.

   The initial diagnosis points towards an issue with the permission settings or connectivity between Rivery and the Facebook API, potentially involving missing permissions or exceeding the API call limits.

2. Action Steps:

   • Verify Facebook Page Connection:

     • Ensure that the Facebook page you are trying to access is connected to your Rivery account.
     • Navigate to Facebook Settings -> Business Integrations -> Check if Rivery has the necessary permissions assigned.

   • Check User Roles and Permissions:

     • Confirm that the user connected through Rivery holds the necessary permissions (preferably has an admin role) for the Facebook page.

   • Authenticate and Reconnect:

     • Re-authenticate the connection in Rivery and ensure the test connection method passes successfully.
     • Consider deleting the existing Facebook social connection in Rivery and recreate it to ensure no configuration issues exist.

   • Respect API Limitations:

     • Ensure that the API call limitations are respected. Facebook has a limit of 200 calls per hour per user for pages you do not own. Exceeding this limit will result in errors.

3. External References:

   • For further detailed steps on managing Facebook page connections and common issues, you can refer to the Rivery documentation.
   • Relevant Facebook API documentation can be helpful, particularly around permissions and data extraction strategies. Refer to the Facebook Marketing API documentation for more information.

If the issue persists or you need further assistance, please open a ticket with Rivery support.