RVR-FBS-002

1. Issue Summary

   • Error Code: RVR-FBS-002
   • Data Connector: FacebookSocial
   • Error Description: The error is a general failure to retrieve data from the specified Facebook page using the FacebookSocial data connector within Rivery. This could be due to various reasons such as connection issues, permissions, or API-related problems.

2. Action Steps:

   • Refresh the Rivery page in your browser to rule out any session-related issues.
   • Ensure that the connection passes the test connection method successfully. You can check this within Rivery by going to the connection settings and testing the FacebookSocial connection.
   • Verify that the Facebook account connected in Rivery has sufficient permissions for the pages you are trying to access. Ideally, the user should have admin permissions to avoid known API access issues.
   • Reauthenticate the Facebook connection in Rivery. Go to the connection settings in Rivery, remove the current connection, and set it up again ensuring that it passes the test connection method.
   • If the problem persists, try accessing the Facebook account in incognito mode to ensure there are no cookie/cache issues causing a disruption.

3. External References:

   • Rivery Doc on Facebook Social Connection: Rivery Official Documentation
   • Facebook Permissions Documentation: Facebook Permissions Guide

If the issue persists or you need further assistance, please open a ticket with Rivery support.