RVR-FBS-003

1. Issue Summary

   • You are experiencing an error with error code RVR-FBS-003 while attempting to establish a data connection with FacebookSocial via the Rivery platform. The error description indicates a failure to obtain the necessary data mapping.
   • This issue could be related to authentication or permissions associated with the Facebook connection used in Rivery.

2. Action Steps:

   • Verify Connection: Ensure that the Facebook connection in Rivery is correctly authenticated. Go to your Rivery console and navigate to the FacebookSocial connection to check its status.
   • Update Permissions: Ensure the user who authenticated the connection has the necessary permissions for the Facebook pages involved. This includes roles like admin for the concerned pages.
   • Reconnect to Facebook: Try to reauthenticate the connection by removing the current integration and setting it up again. Follow these steps:
     1. In Facebook, go to Settings & Privacy > Settings > Business Integrations.
     2. Remove the Rivery app and then refresh it within Rivery to re-establish the connection.
   • Test Connection: After setting up the connection again, use the 'Test Connection' feature in Rivery to ensure the connection is working properly.

3. External References:

   • Rivery Documentation - Creating a Facebook Social Connection
   • Facebook Permissions Guidelines

If the issue persists or you need further assistance, please open a ticket with Rivery support.