RVR-FBS-100

1. Issue Summary

   • The user encountered an error with error code RVR-FBS-100 while trying to connect to Facebook Social using Rivery. This issue commonly arises due to failed attempts to establish a connection between Rivery and a Facebook Social account.
   • Initial diagnosis for this error can often be traced to common connection issues such as blocked pop-ups, incorrect permissions, or authentication problems.

2. Action Steps:

   • Check Browser Settings: Ensure that your browser allows pop-ups from Rivery. To do this, check the right side of the URL bar, where a "popup blocked" icon might appear. Click on it and select "Always Allow Popups from Rivery."
   • Re-authenticate the Connection: Try disconnecting and reconnecting to the Facebook Social account in Rivery. Ensure that the Facebook account used has the appropriate permissions and roles needed for the desired data access.
   • Test Connection Process: After re-authentication, use the "Test Connection" button to verify if the connection is now successful.
   • Use Incognito Mode: If pop-up or cookie issues persist, try using your browser in Incognito mode to bypass previous settings or cached data issues.

3. External References:

   • For further information on creating and troubleshooting a Facebook Social connection with Rivery, please refer to the Rivery Documentation.
   • General guidance from Facebook on how to check for API level permissions can be helpful, especially regarding roles and settings on Facebook here can provide additional context.

If the issue persists or you need further assistance, please open a ticket with Rivery support.