RVR-FBS-202

1. Issue Summary

   • The error code RVR-FBS-202 indicates a failure to retrieve pages data using the FacebookSocial data connector in Rivery. This typically involves issues related to authentication, API permissions, or account connection settings.
   • Initial diagnosis points to potential problems with the Facebook account permissions, API tokens, or the state of the connection within Rivery.

2. Action Steps:

   • Verify Connection Settings:
     • Ensure that the Facebook connection in Rivery is configured correctly. To do this, navigate to your Rivery platform and verify that the connection to Facebook passes the test connection successfully.
     • Check if the account used for authentication has the correct permissions on the Facebook pages that you want to access. It's recommended to use an admin account for such permissions.
   • Re-authenticate the Connection:
     • If the connection is outdated, re-authenticate it by disconnecting and reconnecting the Facebook account within Rivery's settings. This will refresh the API token and permissions.
   • Refresh Rivery and Browser:
     • Try refreshing the Rivery page in your browser. This could resolve issues caused by session timeouts or stale data.
   • Check Facebook Account Roles:
     • Ensure that the Facebook account has adequate roles, primarily if your access relies on roles to read data from pages. Go to your Facebook settings to verify.
   • Ensure Correct API Version:
     • Make sure you are using a supported API version for Facebook integrations. As per current Rivery documentation, the supported version includes Graph API version 15.

3. External References:

   • For further details on Facebook Social connection within Rivery, refer to Rivery's official documentation: Rivery Facebook Social Documentation.
   • For Facebook role management and permissions, visit Facebook's official help center: Facebook Help Center.

If the issue persists or you need further assistance, please open a ticket with Rivery support.