RVR-FBS-205

1. Issue Summary

   • The error code RVR-FBS-205 for the FacebookSocial Data Connector indicates a failure in obtaining an API response. This error may result from several issues, including incorrect authentication, lack of necessary permissions, or connectivity problems between Rivery and Facebook's API. Ensuring correct integration settings and permissions are crucial for resolving this issue.

2. Action Steps:

   • Refresh your browser to ensure it's not a temporary glitch.
   • Re-authenticate your Facebook connection in Rivery:
     • Go to your Facebook Social connection settings in Rivery.
     • Click on "Remove", then re-authenticate by logging in to Facebook again.
     • Make sure to have the necessary permissions, ideally as an admin, for the Facebook pages tied to your Instagram business accounts.
   • Verify that the user who authenticated with Rivery has sufficient permissions on the connected Facebook pages.
   • Confirm that your connection passes the "Test Connection" successfully in the Rivery platform【4:8†Rivery Documentation】.
   • Check for any Facebook API limitations, such as exceeding the number of allowed requests per hour【4:15†Rivery Documentation】.
   • Review your app settings on Facebook to ensure all necessary permissions (e.g., manage_pages) are granted【4:7†Rivery Documentation】.

3. External References:

   • Rivery Facebook Social Connection Documentation for detailed steps on setting up and managing your connection.

If the issue persists or you need further assistance, please open a ticket with Rivery support.