RVR-FBS-206

1. Issue Summary

   • The error "Failed to get data with max retries errorError Code: RVR-FBS-206" in the FacebookSocial data connector usually indicates that the maximum number of attempts to retrieve data from Facebook's API has been reached without success. This issue often arises due to request throttling or limitations imposed by the API, network issues, or incorrect authentication details.

2. Action Steps:

   • Review API Limits: Confirm that the requests being made are within the API rate limits set by Facebook. If you are reaching the limits, consider optimizing your data retrieval by reducing the frequency or volume of requests to Facebook's API.
   • Check Authentication Details: Ensure that your Facebook connection in Rivery is properly authenticated. Re-authenticate the connection if necessary and verify that the current credentials have the necessary permissions.
   • Implement Retry Logic: If not already implemented, set up retry logic with exponential backoff to handle temporary network or API-related errors.
   • Use Appropriate Date Ranges and Filters: Reduce the date range or the volume of data requested at once to avoid hitting API request limits.
   • Check Network Stability: Ensure that there are no network interruptions between Rivery and the Facebook API server.

3. External References:

   • For more details and best practices using the Facebook API, refer to the Facebook's Marketing API Documentation.
   • For more on setting up and troubleshooting a Facebook connection in Rivery, visit Rivery's documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.