RVR-FBS-207

Here is a detailed guide to resolving the error code RVR-FBS-207 associated with EXTRACT_INSIGHT_REPORT_LIST_OF_POSTS_FAILURESError for the Facebook data connector in Rivery:

1. Issue Summary

   • Error Code: RVR-FBS-207
   • Error Description: EXTRACT_INSIGHT_REPORT_LIST_OF_POSTS_FAILURE
   • Source: Facebook
   • Diagnosis: This error typically occurs when there is an issue extracting insights or metrics from Facebook's list of posts through a Facebook data connector. It might be caused by permissions, API call limits, or an incorrect setup in the report configuration.

2. Action Steps:

   • Verify Permissions: Ensure that the Rivery connection used has the appropriate permissions. For Facebook API, you may need either a page access or app token with relevant permissions.
   • Check API Limitations: Facebook APIs have rate limits. Verify if there is an API rate limit issue. If the limit is exceeded, wait until the limit resets and try again.
   • Review Report Configuration:
     • Make sure that you have selected the correct parameters, such as page IDs, metric types, and date ranges.
     • Ensure you have access to the pages and posts you are trying to extract insight from.
   • Error Log Inspection: Review logs for specific errors returned by the Facebook API. This might provide more detailed error descriptions which could help isolate whether it's a query parameter or data issue.
   • Reauthenticate Facebook Connection: Sometimes reauthenticating the data source connection in Rivery might resolve underlying token or session-related issues.

3. External References:

   • For detailed information on permissions, refer to the Facebook API documentation on permissions.
   • For understanding rate limits, refer to Facebook's API rate and throttling limits.
   • Additional guidance on using Rivery with Facebook can be found in the official Rivery documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.