RVR-FTP-100

1. Issue Summary

   • The error code RVR-FTP-100 is related to an issue with downloading a file via the storage connector (FTP) in Rivery. This error typically indicates a problem with accessing or retrieving files from the FTP server.
   • Initial diagnosis points towards network, access permissions, or file availability issues on the FTP server.

2. Action Steps:

   • Verify FTP Server Configuration:
     Ensure the FTP server is correctly configured and accessible from the Rivery platform. You may need to test the FTP connection separately to confirm connectivity.
   • Check Credentials:
     Verify that the credentials used to access the FTP server are correct and have sufficient permissions to download files from the specified directory.
   • Review File Paths:
     Confirm that the file paths specified in the Rivery configuration are correct and that the files are present at the location.
   • Check Network and Firewall Settings:
     Ensure that any firewalls or network settings between Rivery and the FTP server allow the necessary traffic.
   • Consult FTP Logs:
     Review FTP server logs for any error messages or access denials that could provide more context on the issue.

3. External References:

   • Consult the FTP connector documentation in Rivery for specific setup and configuration instructions Rivery FTP Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.