RVR-GEN-001

1. Issue Summary

   • The error in question is a general Rivery internal error identified as "Error Code: RVR-GEN-001" under the Data Connector: general category. This error is generic and indicates an internal issue within the Rivery platform that may not be directly related to the user's configuration or external connections.
   • Initial diagnosis suggests that this error might not be directly addressed by specific user actions or configuration changes, but rather it pertains to an underlying issue within Rivery's system that requires internal resolution by Rivery's technical team.

2. Action Steps:

   • Reattempt the Operation: Sometimes, retrying the same operation can resolve transient issues.
   • Check System Status: Confirm that there are no ongoing outages or maintenance activities announced through Rivery's status page or communications.
   • Review Logs: If accessible, check if there are any logs or additional error details provided by Rivery that may offer insight into the error.
   • Use Recommended Environments: Ensure you are using a supported web browser for Rivery (like the latest versions of Google Chrome, Mozilla Firefox, or Microsoft Edge) as certain errors might arise due to unsupported software environments【6:2540†Rivery Documentation 202408 (2).pdf】.
   • Contact Support: Given the nature of this error as an internal issue, the most effective resolution path is to open a support ticket with Rivery's customer support team. Provide them with all relevant details, including any error messages, logs, and steps that led to the error for further investigation and resolution by Rivery's technical team.

3. External References:

   • For more information, please check Rivery's common error messages documentation here and refer to their support guidelines if necessary.
   • If you still face issues, please ensure all your connections and configurations align with the appropriate settings as detailed in the Rivery Detailed Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.