RVR-GNS-105

1. Issue Summary

   • The error MISSING_IDS_FOR_REQUEST Error Code: RVR-GNS-105 encountered in the Rivery platform, specifically with the Genesys data connector, implies that required identifiers for a request are missing. This issue generally arises when necessary parameters or IDs expected by the Genesys API are not provided or improperly configured in the call.

2. Action Steps:

   • Verify the configuration: Ensure that all required IDs (such as user IDs, organization IDs, or other specific identifiers needed for the Genesys API request) are correctly specified in your Rivery configuration.
   • Check API documentation: Review the requirements for API calls with Genesys to confirm that all mandatory parameters are included in the request.
   • Inspect your river setup: If you have a river that calls the Genesys API, make sure that all variables and inputs related to IDs are correctly defined and not left empty.
   • Validate data mapping: Verify the mappings and data being passed, ensuring there are no missing or misconfigured fields.

3. External References:

   • Rivery Genesys Connector Documentation
   • Genesys API Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.