RVR-GNS-106

1. Issue Summary

   • The error "UNEXPECTED_RESPONSE_STRUCTUREError Code: RVR-GNS-106" related to the genesys data connector indicates a mismatch between the expected response structure and the actual response received from the Genesys API. This often happens when the API response contains elements or structures that the Rivery platform does not recognize or support.

2. Action Steps:

   • Verify API Documentation: Check the Genesys API documentation to ensure that the API request you are making aligns with the expected response structure.
   • Review River Configuration: Ensure that the configuration of your River (the data flow) in Rivery is set up correctly, and that it matches the expected structure of the Genesys response.
   • Check for API Changes: Sometimes APIs update their response formats. Verify if there has been a recent update in the Genesys API that might have altered the response structure.
   • Log the Response: If possible, log the entire response from Genesys to identify any discrepancies or unexpected formats.
   • Modify the Configuration: Adjust the Rivery configuration to correctly parse the response structure from Genesys, if necessary.

3. External References:

   • Refer to the official Genesys API documentation for the correct response structure.
   • Check out Rivery's documentation for Genesys to ensure correct connector setup.

If the issue persists or you need further assistance, please open a ticket with Rivery support.