RVR-GNS-107

1. Issue Summary

   • The error code RVR-GNS-107 with the description API_SERVICE_UNAVAILABLE indicates that the Genesys API service being accessed is currently unavailable. This is generally a connectivity or service downtime issue. It might be due to network problems, maintenance activities, or downtime on the Genesys side.

2. Action Steps:

   • Check Service Status: Verify the status of the Genesys API service to ensure it is operational. This can typically be done via Genesys status pages or by checking their announcements.
   • Network Connectivity: Ensure that network connectivity between your services and the Genesys API is intact. Check firewalls, proxy settings, and any security groups that may block access.
   • API Endpoint and Credentials: Double-check that the correct API endpoints and authentication credentials are being used.
   • Retry Mechanism: Implement a retry mechanism in case the service is temporarily unavailable.
   • Logs: Review any logs or error messages for additional context that could indicate the specific issue.
   • Whitelist IPs: Make sure that your system’s IPs are whitelisted for accessing Genesys API services.

3. External References:

   • Rivery Documentation on Connection Issues and Error Handling
   • Genesys Cloud Status Page to check for any ongoing issues.

If the issue persists or you need further assistance, please open a ticket with Rivery support.