RVR-GNS-109

1. Issue Summary

   • The error code RVR-GNS-109 with the description UNAUTHORIZED typically indicates an authentication issue when attempting to connect to the Genesys data connector via the Rivery platform. This usually occurs when the credentials used are either incorrect or lack the necessary permissions.

2. Action Steps:

   • Verify that the API key or credentials entered for the Genesys data connector are correct. Ensure that there are no typographical errors and that the credentials are up to date.
   • Check if the API key has the appropriate permissions to access the required data on Genesys. Permissions must be set according to the data you wish to access or manipulate.
   • If you have recently changed any settings related to the API key or related credentials, re-enter them into Rivery and test the connection again.
   • Alternatively, consider re-generating the API keys if the current ones are suspected to be compromised or invalid.

3. External References:

   • Rivery Genesys Connector Documentation
   • Genesys API Authentication Guide

If the issue persists or you need further assistance, please open a ticket with Rivery support.