RVR-GNS-110

1. Issue Summary

   • The error JOB_FAILURE with an Error Code RVR-GNS-110 is encountered in the Rivery platform when using the Genesys data connector. This error indicates a failure in job execution within the Genesys data loading process. Common reasons for such job failures include issues with the data source connectivity, data discrepancies, or configuration problems with the Rivery setup.

2. Action Steps:

   • Verify Genesys Connection: Ensure that the Genesys data source connection in Rivery is correctly configured and test the connection to make sure it is active.
   • Review Configuration Settings: Double-check the configuration settings for the Genesys data extraction river in Rivery, ensuring all fields are correctly mapped and any required parameters are set properly.
   • Check for Data Discrepancies: Scan for any data issues such as missing fields, incorrect data types, or discrepancies in the data source that may cause job failure.
   • Consult Logs for Specific Errors: If possible, view error logs in Rivery related to the failed job for more details that might pinpoint the exact issue.
   • Reinitialize Table: In some cases, reinitializing the table or the data flow might resolve the sync issues. Make sure the schema and versioning are up-to-date.

3. External References:

   • For further insights on setup and troubleshooting for Genesys or any data source, refer to the Rivery documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.