RVR-GNS-111

1. Issue Summary

   • Error Code: RVR-GNS-111
   • Data Connector: Genesys
   • Description: JOB_FAILURE
   • This error indicates a job failure specific to the Genesys Data Connector. The nature of this error suggests a critical failure in the process that requires immediate attention to restore functionality. Unfortunately, the specific details for this error code are not documented in the provided Rivery documentation. Based on similar error codes, this could be related to issues such as data formatting errors, connection problems, or misconfigurations in the API settings.

2. Action Steps:

   • Verify the configuration settings for the Genesys connector in your Rivery account. Ensure all API credentials and endpoints are correctly set.
   • Check the data being ingested for any irregularities that may cause processing issues, such as incorrect data types or missing required fields.
   • Review the execution logs in Rivery to identify any messages or patterns that point to a specific failure point.
   • Ensure that there are no network issues that may be causing disruptions between Rivery and Genesys.
   • Attempt to re-run the job after verifying these aspects.

3. External References:

   • For further understanding of how Genesys integrations work, consider reviewing Genesys official documentation relevant to the API or services being used.
   • More information on connectors can be found on Rivery's documentation page by searching for Genesys-related documents and connector setup instructions.

If the issue persists or you need further assistance, please open a ticket with Rivery support.