RVR-GNS-112

1. Issue Summary

   • The error code RVR-GNS-112 with the description NO_DATA from the Genesys data connector in Rivery indicates that no data was returned or available for the specified query or request. This issue might occur due to various reasons such as incorrect configurations, lack of available data for the selected time frame, or issues related to connectivity with the Genesys API.

2. Action Steps:

   • Verify Connection: Ensure that the Genesys connection setup in Rivery is correct. Check that the credentials (Client ID and Client Secret) and the server region are properly configured【4:16†source】. You can follow the setup guide for the Genesys connector here.
   • Check Date Range: Make sure the date range specified in your river is valid and that data actually exists for that period. You can use the 'Last Days Back For Each Run' option to expand the data retrieval window【4:16†source】.
   • Review API Configuration: Ensure that the API request's configuration, such as metrics, dimensions, and filters, is correct.
   • Examine Logs: Look into any logs available which can indicate if the data retrieval process from Genesys had errors or was successful but returned no data.
   • Test Data Availability: Independently verify, possibly using the Genesys interface or API documentation, whether there is data available for your query criteria.

3. External References:

   • For general guidance on setting up the Genesys connection in Rivery, visit the Rivery Genesys Setup Guide.
   • For troubleshooting additional issues, consult Genesys API documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.