RVR-GNS-114

1. Issue Summary

   • Error Code: RVR-GNS-114
   • Data Connector: Genesys
   • Error Description: MISSING_REGION
   • Initial Diagnosis: The error indicates that a required "region" parameter is missing in the configuration of your Genesys data connector setup in Rivery. The region may be required to correctly route or localize your data handling processes within the Genesys platform.

2. Action Steps:

   • Check Configuration: Verify that the region parameter is correctly set in your Rivery data source configuration for Genesys. Ensure that the specified region aligns with the geographical location intended for use.
   • Update or Edit Connection: If the region is not set, edit your Genesys connection settings within Rivery and specify the correct region as required.
   • Consult Documentation: Review the relevant sections in the Rivery documentation for insights on how to set up region parameters for data connectors like Genesys (you may not find specific details on Genesys in the current snippet, but general configuration sections might assist).
   • Testing: After updating the configuration, run a test or simulation to confirm if the error persists.

3. External References:

   • For more information on configuring connections in Rivery, you can visit the official Rivery documentation at Rivery Documentation.
   • For detailed guidelines on successfully setting region configurations, refer to Genesys-specific documentation if available.

If the issue persists or you need further assistance, please open a ticket with Rivery support.