RVR-GNS-115

1. Issue Summary

   • The error code RVR-GNS-115 with the description MISSING_TOKEN for the Genesys data connector indicates that an expected token, likely an authentication token, is missing. This typically happens when the required API token or key has not been provided or is incorrectly configured in the data connector settings. The initial diagnosis suggests that the connection to the Genesys API requires a token for authentication, which is currently not being provided.

2. Action Steps:

   • Generate a Token: Ensure you have generated an API token from your Genesys account. You can usually find the option to create a token in the API settings on the Genesys platform.
   • Configure the Connector:
     • Go to the Rivery platform and navigate to the Genesys data connector settings.
     • Enter the generated API token in the token field.
   • Correct Token Storage: Make sure that when generating the token, you store it securely as it can only be viewed at the time of creation【4:3†source】.
   • API Header Inclusion: Ensure that the token is included as a "Bearer" token in the Authorization header for API calls【4:3†source】.

3. External References:

   • Rivery Documentation
   • Genesys API Authentication

If the issue persists or you need further assistance, please open a ticket with Rivery support.