RVR-GNS-116

1. Issue Summary

   • Error Code: RVR-GNS-116 indicates a TOKEN_TYPE issue with the Genesys data connector on the Rivery platform. The error is likely related to authentication token mismatches or configuration within the Genesys API integration.

2. Action Steps:

   • Verify Token Configuration: Ensure that the authentication token provided in the Rivery console matches the one specified in Genesys. Authentication tokens might need updating if there have been recent changes in the Genesys API token generation.
   • Token Re-authentication: Attempt to remove and then re-add the Genesys connection in Rivery to ensure re-authentication. This involves:
     1. Navigating to the Rivery console's Connections tab.
     2. Locating and editing the Genesys connection.
     3. Removing the current credentials and re-authenticating via the Genesys OAuth2 authorization flow.
   • Check Documentation: Confirm that the specified TOKEN_TYPE aligns with the latest requirements from the Genesys API documentation, as there could be updates affecting authentication methods.
   • Contact Genesys Support: In cases where token issues persist, contacting Genesys support will help verify if there are specific requirements or limitations affecting the token currently being used.

3. External References:

   • Ensure you follow the Genesys API requirements for token generation and handling as outlined in their official documentation: Genesys API Documentation.
   • For further guidance on setting up OAuth2 connections, you can review the relevant Rivery documentation links: Rivery OAuth2 Setup.

If the issue persists or you need further assistance, please open a ticket with Rivery support.