RVR-GNS-120

1. Issue Summary

   • The error code RVR-GNS-120 related to "INVALID_DATE_INTERVAL" occurs when using the Genesys data connector in Rivery. This error suggests an issue with the specified date range that does not align with the expected format or constraints for date intervals in the Genesys platform. This is often due to a non-standard date format or an incorrect specification in the query or connector setup.

2. Action Steps:

   • Review Date Format:
     Ensure that the date format you are using in your river setup matches the expected format in the Rivery platform. The default output format for date fields should be yyyy-MM-dd HH:mm:ss.SSS【4:5†source】.
   • Adjust Date Range:
     If you are using a predefined date range such as WEEKLY or MONTHLY, make sure that the date range includes at least one full unit of that interval. For instance, WEEKLY requires at least a full week【4:3†source】.
   • Ensure Start and End Dates Are Set:
     Confirm that both start and end dates are specified correctly. If the end date is left blank, data will be pulled up to the current time of the river's run【4:17†source】.
   • Timezone Considerations:
     Select the appropriate timezone offset to ensure the transactions align with your configured time settings【4:9†source】.

3. External References:

   • For additional guidance on setting up time and date ranges, visit the Rivery Documentation for the most current practices.
   • Check specifically for Genesys connector settings and adjustments to ensure compliance with its constraints using the official Genesys documentation or resources linked through Rivery's interface.

If the issue persists or you need further assistance, please open a ticket with Rivery support.