RVR-GNS-403

1. Issue Summary

   • The error "FORBIDDEN Error Code: RVR-GNS-403" when using the Genesys data connector typically indicates a permissions issue. This suggests that the API request made by Rivery to Genesys was blocked due to insufficient access rights. This can occur if the API credentials are incorrect or if the connected user account does not have the necessary permissions to access the requested resources.

2. Action Steps:

   • Verify API Credentials: Ensure that the API credentials used in Rivery for the Genesys connection are correct. Double-check the API key and secret used in the configuration.
   • Check User Permissions: Make sure the user associated with the API credentials has the proper permissions in Genesys to access the required data. Update the permissions in Genesys if necessary.
   • Re-authenticate: If the credentials or permissions were recently changed, it may be necessary to re-authenticate the connection in Rivery.
   • Review API Limits and Restrictions: Genesys may have certain rate limits and access restrictions. Reviewing the Genesys developer documentation could provide insights into these aspects.

3. External References:

   • For further guidance, you can refer to Rivery's official documentation for connecting with Genesys: Rivery Documentation.
   • It might also be helpful to consult Genesys API documentation for understanding specific permission requirements: Genesys Cloud Developer Center.

If the issue persists or you need further assistance, please open a ticket with Rivery support.