RVR-HIBOB-101

1. Issue Summary

   • You are encountering an error with the Hibob data connector in Rivery, specifically: "Connection cannot be established. Error Code: RVR-HIBOB-101." This suggests that there is an issue with establishing a connection between Rivery and Hibob. The error could be due to incorrect credentials, network issues, or API limitations.

2. Action Steps:

   • Verify Credentials: Ensure that your Client ID and Token (for Service API) or Token (for Rest API) are correctly entered in your Rivery Hibob connection settings.
   • Test the Connection: Use the Test Connection feature in Rivery to confirm that the connection can be successfully established. If it fails, recheck the credentials.
   • Network and Firewall Checks: Ensure that your network settings allow outbound connections to Hibob's API, and that any necessary IP whitelisting has been performed.
   • Hibob API Access: Check if there are any issues on the Hibob side, such as API keys that may need regenerating or permissions that need to be updated.
   • Consult Documentation: You can refer to the Hibob connection setup documentation for additional guidance: Rivery Hibob Connection Documentation.

3. External References:

   • Hibob API Documentation for understanding API endpoints and potential limitations.
   • Rivery Documentation - Connection Hibob for detailed configuration instructions.

If the issue persists or you need further assistance, please open a ticket with Rivery support.