RVR-HIBOB-201

1. Issue Summary

   • The error code RVR-HIBOB-201 indicates that the fetch operation for Hibob employee data could not be executed. This problem often arises from issues with the API authentication, incorrect request parameters, or a misconfigured Hibob connection in Rivery.

2. Action Steps:

   • Verify Connection Credentials:

     • Ensure that the Hibob API connection credentials (Client ID and Token) are correctly entered in Rivery. You can refer to Rivery's Hibob connection setup guide here.
     • Test your connection to determine if the credentials are working as expected.

   • Review API Permissions and Access:

     • Check if the Hibob API key or token has the necessary permissions to fetch employee data. Sometimes, insufficient permissions can block data retrieval.

   • Check API Version and Endpoints:

     • Ensure you are using the correct API version and endpoint as specified in Hibob's documentation. Problems can occur if the API provider modifies endpoints or deprecates methods.

   • Inspect Request Parameters:

     • Validate all request parameters and data formats to conform with the API requirements. Missing or incorrect parameters can cause the request to fail.
     • If you are using custom fields, ensure your role has the necessary access.

3. External References:

   • Review the Hibob API documentation on authentication and endpoints here.
   • Rivery Hibob connection setup and troubleshooting guide.

If the issue persists or you need further assistance, please open a ticket with Rivery support.