RVR-HRVST-500

1. Issue Summary

• Error Code: RVR-HRVST-500
• Data Connector: Harvest
• Error Description: "Server error on harvest side."

Diagnosis:
This error code indicates a server-side issue specifically from the Harvest data source. This means the problem is likely not due to configuration or connection settings on Rivery's side, but an issue with Harvest's API or server.

2. Action Steps:

1. Verify Connection:

   • Check the connection settings in Rivery to ensure your Harvest credentials are correctly configured. You can reference the Harvest Connection Guide for setup instructions.

2. Check Harvest Server Status:

   • Visit Harvest's official status page or contact their support to verify if there are any ongoing issues or maintenance activities affecting their services.

3. Inspect API Limits:

   • Ensure that you have not exceeded any API request limits set by Harvest. Overstepping these limits can cause server errors.

4. Review API Logs:

   • If accessible, review any logs from the API to determine if there are specific request patterns or payloads causing the server to fail.

5. Retest Connection:

   • Attempt to reconnect or re-authenticate your Harvest connection in Rivery after verifying external factors.

3. External References:

• Rivery Documentation for Harvest Connection
• Harvest Official Status Page – Visit the official Harvest status page to check for any widespread service disruptions affecting API connectivity.

If the issue persists or you need further assistance, please open a ticket with Rivery support.