RVR-HRVST-502

1. Issue Summary

The error code RVR-HRVST-502 with the message "No data from harvest." indicates a failure in retrieving data using a Harvest data connector in Rivery. This can occur if the source system does not return any data within the expected parameters, which might signal a problem with the connection, configuration, or data availability.

2. Action Steps:

1. Verify Connectivity:

   • Ensure that the connection from Rivery to Harvest is properly established.
   • Double-check the credentials used for the connection, including any API keys or tokens, for correctness.

2. Check Data Availability:

   • Make sure there are records available for extraction. Sometimes, this error simply means there is no data matching the extraction criteria for the specified time range.

3. Review Configuration:

   • Verify that all necessary configurations (such as date ranges, filters, or other parameters) in the River are correct and align with what is available in Harvest.

4. Reconnect Account:

   • If changes have been made in configuration by an administrator, re-establish the connection to ensure it is active.

5. Consult Logs:

   • Review any logs available in Rivery for additional details or related error messages that could provide more insights into what might be failing.

6. Test the Connection:

   • Use the "Test Connection" feature in Rivery to verify if the connection to Harvest is working as expected.

3. External References:

• Rivery Documentation on Data Connectors
• Harvest API Documentation for verifying settings or debugging API responses.

If the issue persists or you need further assistance, please open a ticket with Rivery support.