RVR-INS-001

1. Issue Summary

   • You are encountering an error with the code RVR-INS-001 indicating "Instagram media is not a Reel" when using Rivery's Facebook connector. This error usually arises if the Instagram media being accessed or processed is expected to be a Reel but is not, leading to a mismatch in data type or format that needs specific handling.

2. Action Steps:

   • Verify that the media you are trying to access is indeed an Instagram Reel. Only Reels can be processed under certain conditions specified by the Facebook API when interfacing through Rivery.
   • Double-check the API request or the specific configuration in Rivery to ensure there are no filters or conditions that mistakenly identify the media type.
   • Make sure that your Rivery connection and configurations align with the latest requirements and supported media types of the Facebook Graph API. Sometimes API versions can change supported media types and how they are identified.
   • Ensure that your Facebook-Instagram integration settings within Rivery are correctly set up by following the walkthrough for Instagram Social Connection. You can reference the walkthrough here.

3. External References:

   • Facebook Graph API Guide
   • Rivery's Documentation on Instagram Connection

If the issue persists or you need further assistance, please open a ticket with Rivery support.