RVR-ITR-100

1. Issue Summary

   • The error code RVR-ITR-100 related to the iTunes Reporter indicates that there is an "Invalid dates" issue. This suggests that the dates specified in your data extraction request are incorrect or do not match the acceptable formats or ranges allowed by the iTunes Reporter connector in Rivery. Typically, this can be caused by entering dates that are out of the allowed range or incorrectly formatted.

2. Action Steps:

   • Review the dates being used in your data requests. Ensure that they are within the valid range and correctly formatted. Many systems accept dates in YYYY-MM-DD format, so ensure this format is used.
   • Check the settings in Rivery to confirm that the dates are set correctly in the iTunes Reporter connector setup. Ensure there are no spaces, slashes, or dashes misplaced within the date strings.
   • Consider using Rivery's built-in date functionalities, such as "Days back" or using predefined date ranges like "Week to date" or "Month to date" to ensure proper setup.
   • If using specific date ranges, ensure the start date is not earlier than the system allows (e.g., some systems may not permit historical dates beyond a specific point).

3. External References:

   • Review the Rivery Documentation for more details on date configurations within connectors.

If the issue persists or you need further assistance, please open a ticket with Rivery support.