RVR-ITR-400

1. Issue Summary

The error code RVR-ITR-400 indicates there is an issue with the itunes_reporter data connector in Rivery. The error description points to an API request error. This typically occurs when there is an authentication problem, incorrect API settings, or network-related issues affecting the connection to the iTunes Reporter API.

2. Action Steps:

1. Check API Credentials:

   • Ensure that the access token used for iTunes Reporter is valid and up to date. You might need to regenerate the token if it has expired or was revoked.
   • Verify your Apple ID and ensure it has the appropriate sales-role permissions.

2. Validate Rivery Connection:

   • Log in to Rivery and navigate to the Connections section.
   • Confirm that the connection for Appstore Connect - Sales and Trends is correctly configured with the correct Apple ID and access token.
   • Use the "Test Connection" feature to ensure that the setup is functioning correctly.

3. Review API Request Limits:

   • Check that your request rates do not exceed the limits set by the iTunes Reporter API. Review any applicable limitations in API call volumes or intervals.

4. Verify Report Parameters:

   • Ensure that the parameters such as date range, vendors, and accounts are correctly configured. Leaving certain fields empty may default to fetching all available data, which can result in excessive API requests.

5. Network Issues:

   • If the above checks do not resolve the error, inspect your network settings to ensure there are no connectivity issues or firewall restrictions that might interfere with the API requests.

6. External References:

   • For additional guidance on establishing and managing your itunes_reporter connection in Rivery, see the official Rivery iTunes Reporter Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.