RVR-JIR-100

Issue Summary

• You are encountering a "General connection error" with Error Code: RVR-JIR-100 while using the Jira data connector in Rivery. This error typically indicates an issue with establishing a connection between Rivery and Jira. Common causes include incorrect API token setup, invalid credentials, or network issues such as firewalls blocking the connection.

Action Steps:

1. Verify API Token: Ensure that an API token for Jira has been created correctly. You can do this by logging into your Atlassian account, navigating to API tokens, and checking if the token used in Rivery is accurate and copied without errors.

   • Refer to Jira’s API token management: Atlassian API Tokens

2. Check Connection Details: Confirm that the domain name, username (login email for Jira), and API token are correctly set up in your Rivery Jira connection configuration. Ensure the Jira domain is formatted correctly (e.g., https://{your-domain}.atlassian.net)【4:0†source】.

3. Network and Firewall: Verify that there are no network restrictions or firewall settings that might be blocking Rivery from accessing Jira. You may need to whitelist Rivery’s IPs or ensure Jira’s endpoints are accessible from your network【4:0†source】.

4. Test Connectivity: Use the 'Test Connection' feature in Rivery to ensure that your setup is correct. If the test fails, recheck all credentials and settings.

5. Review Settings: Ensure all relevant Jira permissions and settings are correctly configured and that your account has the necessary access rights.

External References:

• Rivery Jira Connection Documentation: https://docs.rivery.io/docs/jira-connection
• Atlassian API Token Management: https://id.atlassian.com/manage/api-tokens

If the issue persists or you need further assistance, please open a ticket with Rivery support.