RVR-KLV-001

Here's a detailed guide to help you resolve the error code RVR-KLV-001 associated with the Klaviyo v3 data connector in Rivery:

1. Issue Summary

   • Error Code: RVR-KLV-001
   • Data Connector: Klaviyo v3
   • Description: This error can often be linked to an issue with connection settings or API communication failures between Rivery and the Klaviyo service. Initial diagnosis often points towards deprecated APIs or incorrect API access configurations.
   • Additional Insights: It's important to check the API version and ensure that the integration settings align with the supported API specifications. With Klaviyo discontinuing support for Legacy v1 and v2 APIs from June 2024, migration to the newer v2024-02-15 API is critical.

2. Action Steps:

   • Step 1: Verify that the Klaviyo API key used in your Rivery integration is correct. Double-check that the API key is not expired and has the necessary permissions.
   • Step 2: Check if you are using the latest version of the Klaviyo API (v2024-02-15 as of the latest updates). Migrate if you're still using any legacy versions.
   • Step 3: Review your Rivery Klaviyo connection setup. Ensure that all required fields such as the Connection Name and API Key are correctly filled in the Rivery platform.
   • Step 4: Run a test connection in Rivery to make sure the connection to Klaviyo works properly.
   • Step 5: If the error persists after verifying steps 1-4, consider looking at network connectivity issues or API rate limits, which might be affecting your operations.

3. External References:

   • Klaviyo API Documentation for details on current API endpoints and capabilities.
   • Rivery Klaviyo Documentation for detailed connection setup guide specifically tailored for the Rivery platform.

If the issue persists or you need further assistance, please open a ticket with Rivery support.