RVR-KLV-002

1. Issue Summary

   • The error code RVR-KLV-002 is an INVALID_RESPONSE error associated with the Klaviyo v3 data connector. This error indicates an issue with the response received from the Klaviyo API, which might be due to a variety of reasons, such as invalid API keys, network issues, or outdated API versions. It's important to ensure that the API configuration and connection details are correct.

2. Action Steps:

   • Check API Key: Ensure that the correct API key is being used for connecting to Klaviyo. Verify and re-enter the API key if necessary.
   • Verify API Version: Klaviyo has discontinued its Legacy v1 and v2 APIs as of June 30, 2024, in favor of the new v2024-02-15 API. Make sure that the integration is using the updated API version【4:16†source】.
   • Network and Connectivity: Check for any network issues that might prevent proper communication with the Klaviyo API. Ensure there aren’t any firewalls or network security settings blocking the connection.
   • Klaviyo Account Settings: Ensure that there haven't been any configuration changes in your Klaviyo account settings that might affect API responses.
   • Test Connection: Use the 'Test Connection' feature in Rivery to ensure the connectivity is correctly established and functional.

3. External References:

   • For further details on setting up and troubleshooting the Klaviyo data connector in Rivery, refer to Rivery's documentation: Klaviyo Connection Guide.
   • For details on API version changes and migration: Klaviyo API Versioning and Deprecation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.