RVR-KLV-003

1. Issue Summary

   • The error code RVR-KLV-003 with the description INVALID_RESPONSE indicates that there is an issue with the response being received from the Klaviyo API using the klaviyo_v3 data connector in Rivery. This typically means that the API request sent to Klaviyo did not return a valid response, which could be due to a variety of reasons, such as incorrect API credentials, network issues, or incorrect configuration of the API call.

2. Action Steps:

   • Check API Credentials: Ensure that the API credentials (API key or Client ID/Secret) used for connecting to Klaviyo are correct and have not expired.
   • Verify API Endpoint: Check that the API endpoint URL is correctly configured and matches Klaviyo's API documentation. Any typo or error in the endpoint could lead to an invalid response.
   • Review API Limits and Quota: Verify if you have hit any API limit or quota set by Klaviyo which might be causing the requests to fail.
   • Inspect Request Payload: If using a POST request or providing parameters, ensure the request payload is properly formatted according to what Klaviyo expects. Refer to the Klaviyo API documentation for the expected payload structure.
   • Test Connection: Use Rivery's "Test Connection" feature to see if a simple request can be successfully sent to Klaviyo. This can help diagnose connectivity issues.
   • Check Network Connectivity: Ensure there is no network issue blocking Rivery from reaching Klaviyo’s servers.

3. External References:

   • For further details on configuring Klaviyo in Rivery, refer to Rivery's official documentation on Klaviyo.
   • Klaviyo's official API documentation can be accessed here.

If the issue persists or you need further assistance, please open a ticket with Rivery support.