RVR-KLV-004

1. Issue Summary

   • The error with the code "RVR-KLV-004" for the data connector "klaviyo_v3" is described as a "REQUESTS_ERROR". This indicates a failure in the request made to or from the Klaviyo V3 API. The error is likely caused by issues such as incorrect API usage, invalid API key, network problems, or limitations in data requests.

   • In general, this type of error could involve malformed requests, exceeded rate limits, incorrect API endpoint configuration, or authentication issues.

2. Action Steps:

   • Verify that the API key used in the connection is valid and has the necessary permissions. Ensure that it is inserted correctly into the Rivery configuration.
   • Double-check the request parameters to ensure they match the expected format as per Klaviyo API documentation. Misconfigured requests can cause errors.
   • Review network connectivity to ensure there are no disruptions or DNS issues affecting the API requests.
   • Check Klaviyo API documentation for any changes or deprecation notices that might affect the current configuration. Make necessary adjustments based on updated requirements.
   • Ensure that the request rates do not exceed Klaviyo's API rate limits, which might involve implementing rate limiting in your configuration or reviewing usage patterns.

3. External References:

   • For complete API guidelines and documentation, refer to the Klaviyo API Documentation which provides detailed information on request formatting and authentication.
   • Rivery's Klaviyo connector documentation may offer specific guidance: Rivery Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.