RVR-KLV-005

1. Issue Summary

   • The error code RVR-KLV-005 with the description THREAD_EXCEPTION indicates a threading issue in the Klaviyo V3 data connector within Rivery. This error is typically related to concurrency or resource contention issues that occur when multiple operations attempt to run simultaneously or when a resource limit is exceeded in the system.

2. Action Steps:

   • Check System Load: Assess the load on your system when this error occurs. Ensure that the resources (CPU, memory) are not maxed out. You might need to increase the allocated resources or optimize the usage.
   • Review Scheduled Tasks: Check if multiple data processes are running concurrently, which could be causing threading issues. If needed, stagger the scheduling of data flows to reduce simultaneous loads.
   • Update Connector or SDK: Ensure that you are using the latest version of the Klaviyo API connector and any relevant SDKs, as updates might contain fixes for known threading issues.
   • Review API Limits: Klaviyo API might have rate limits. Ensure your operations do not exceed these. You can review specific Klaviyo connection settings here: Klaviyo API Documentation.
   • Log Inspection: Investigate the logs during the time of the error to identify any patterns or specific operations that might be contributing to the error.

3. External References:

   • For additional information on managing and mitigating threading issues, consider reading more on concurrency in databases or API usage standards: Klaviyo API Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.