RVR-KOC-100

1. Issue Summary

   • The error message "Failed to connect to Kochava" with the error code RVR-KOC-100 indicates an issue with establishing a connection to the Kochava data source through Rivery. This error typically arises when the connection details provided, such as the API key, are incorrect or when there is an issue on Kochava's end or network issues preventing the connection.

2. Action Steps:

   • Verify API Key: Double-check that the API key you are using for the connection is correct. Ensure that the key is properly formatted and active.
   • Test Connection: Use the 'Test Connection' feature in Rivery to check if the connection setup is working with the current details. This feature is designed to validate the connection parameters before use.
   • Check Network and Firewalls: Ensure there are no network issues or firewalls blocking access to Kochava’s API. Sometimes security settings could prevent successful connections.
   • Retry Connection: After verifying all details and ensuring there are no network blocks, attempt to reconnect.
   • Review Kochava Status: Check if there are any reported outages or problems on Kochava’s API which might affect connectivity.

3. External References:

   • For more information on setting up and troubleshooting Kochava connections in Rivery, please refer to the Kochava Connection Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.