RVR-KOC-101

1. Issue Summary

   • The error "External Error - Request errorError Code: RVR-KOC-101" is associated with a request failure in the Kochava data connector within Rivery. This type of error generally indicates a problem with the request being sent to the external service, which in this case involves Kochava's APIs or services. It might be due to connectivity issues, incorrect API request formatting, API rate limits, or authentication issues.

2. Action Steps:

   • Verify API Configuration: Ensure that all configuration parameters for the Kochava API within Rivery are correct. This includes checking API keys, endpoints, and any required headers.
   • Check Network Connectivity: Ensure there are no network connectivity issues between Rivery and Kochava. This might involve checking firewall settings, proxy requirements, or IP whitelisting.
   • Review API Documentation: Consult the Kochava API documentation to ensure that the requests made are correctly structured and adhere to their specifications.
   • Examine Logs: Check the logs within your Rivery environment to get more details about the error, such as HTTP status codes or specific messages returned by Kochava.
   • Ensure Proper Authentication: If authentication tokens or API keys are used, verify they are valid and have the necessary permissions.
   • Check for Rate Limits: Ensure the number of requests being made does not exceed any rate limits imposed by Kochava.
   • Retry Logic: Implement retry mechanisms for potential transient errors, which are temporary and may self-correct.

3. External References:

   • Review the official Rivery Documentation for details on handling various data connector issues and additional troubleshooting steps.
   • Check the Kochava API Documentation for specific API behavior, limits, and recent updates.

If the issue persists or you need further assistance, please open a ticket with Rivery support.