RVR-KOC-300

1. Issue Summary

   • The error code "RVR-KOC-300" associated with the Kochava connector in Rivery indicates an "Internal Error." This type of error often implies a problem within the Rivery system or with how the platform is communicating with the Kochava API. Given that it is an internal error, it might be less about user actions or configurations and more related to system issues that require support intervention.

2. Action Steps:

   • Verify Connection Settings: Ensure that all connection settings for Kochava are correctly configured in the Rivery platform. Check that the API keys, secret tokens, and any other authentication mechanisms are correctly entered and active.
   • Network Connectivity: Check for any network issues that could interrupt communication between Rivery and Kochava's services.
   • Retry the Operation: Sometimes transient errors resolve upon retrying the operation. It can be beneficial to attempt the river or operation again to determine if the error persists.
   • Review Rivery's Documentation: Check for any updates or known issues within Rivery's documentation related to Kochava connectors, as sometimes known issues are documented post-release.
   • Update Rivery Platform: Ensure the Rivery system is up to date, as newer versions may contain fixes for known issues.
   • Contact Support: If the error persists after these steps, reach out to Rivery support for assistance. This kind of error might require intervention from the support team.

3. External References:

   • Rivery's Kochava Connection Documentation
   • Kochava Developer Documentation for insights on possible API changes or issues.

If the issue persists or you need further assistance, please open a ticket with Rivery support.